FAQ's

 

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at care@homesutra.shop

Q. Where do you ship from?

A. We ship from our warehouse located in India.

Q. How long will it take for my items to arrive?

A. It can take 4-7 Business days for your order to get delivered.

Q. How long will it take to receive a tracking number?

A. It will take usually between 1-2 business days.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to care@homesutra.shop. Please add your order number and try to be as descriptive as possible. We reply on the same day. 

Q. How can I pay?

A. We offer Cash on Delivery All over India. For online payments, we accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. I used  A wrong address. What should I do?

A. As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number to care@homesutra.shop and we will take care of it. 

Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items.